The best Six Sigma black belt handbook has been fully revised, updated and expanded!
This third edition has been updated to reflect the most recent ASQ Six Sigma Black Belt Body of Knowledge (BOK), released in 2015. Among the many additions are: more exercises, particularly to address the more difficult concepts; new tables and figures to clarify concepts; new content between the DMAIC parts of the book (that is, Parts IV–VII) to help smooth the transition between phases and to better relate the underlying concepts of the DMAIC methodology; and more content that ensures that the black belt is fully trained in concepts taught to the green belt.
The primary audience for this work is the individual who plans to prepare to sit for the Six Sigma black belt certification examination. A secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book.
The accompanying CD contains 180 supplementary problems covering each chapter and a 150-question simulated exam that has problems distributed among chapters per the scheme published in the BOK. New to this edition, the problems are now fully worked so that readers can more readily follow the problem-solving process.
Table of Contents
Part I: Organization-Wide Planning and Deployment
Chapter 1: Organization-Wide Considerations
Chapter 2: Leadership
Part II: Organizational Process Management and Measures
Chapter 3: Impact on Stakeholders .
Chapter 4: Benchmarking .
Chapter 5: Business Measures .
Part III: Team Management
Chapter 6: Team Formation
Chapter 7: Team Facilitation .
Chapter 8: Team Dynamics .
Chapter 9: Team Training .
Part IV: Define
Chapter 10: Voice of the Customer
Chapter 11: Business Case and Project Charter
Chapter 12: Project Management (PM) Tools .
Chapter 13: Analytical Tools
Part V: Measure
Chapter 15: Data Collection
Chapter 16: Measurement Systems .
Chapter 17: Basic Statistics
Chapter 18: Probability
Chapter 19: Process Capability
Part VI: Analyze
Chapter 20: Measuring and Modeling Relationships between Variables
Chapter 21: Hypothesis Testing .
Chapter 22: Failure Mode and Effects Analysis (FMEA) .
Chapter 23: Additional Analysis Methods
Part VII: Improve
Chapter 24: Design of Experiments (DOE) .
Chapter 25: Lean Methods
Chapter 26: Implementation .
Part VIII: Control
Chapter 27: Statistical Process Control
Chapter 28: Other Controls .
Chapter 29: Maintain Controls
Chapter 30: Sustain Improvements .
Part IX: Design for Six Sigma (DFSS) Framework and Methodologies
Chapter 31: Common DFSS Methodologies
Chapter 32: Design for X (DFX) .
Chapter 33: Robust Designs .
Chapter 34: Retained Knowledge
Part X: Appendices
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